1. Identify the account
Provide the account email and enough information to locate the user or linked company.
Account deletion
Request deletion of your HortiHub account and associated data
This public page can be used by HortiHub app users and related web flows to request account deletion without reinstalling or reopening the application.
- the request can be initiated through the form below or through the official privacy email;
- the HortiHub team validates identity and account relationship before executing deletion;
- data subject to security, fraud prevention, auditing, billing, or legal obligations may be retained for the applicable period.
2. Wait for validation
The team may request identity, company, access-role, or other confirmation to prevent an improper deletion.
3. We process eligible removal
After validation, the account enters the deactivation, deletion, or anonymization flow for the applicable data.
4. We keep only what is necessary
Records required for security, fraud prevention, billing, auditing, or legal and contractual obligations may remain retained.
Data usually included in the deletion scope
Once the request is validated, HortiHub works to remove or anonymize personal data tied to the individual account access whenever there is no legitimate retention obligation.
- login and profile data, such as name, email, phone number, preferred language, and avatar;
- session tokens, refresh tokens, and device or push registrations linked to the user;
- preferences and personal identifiers used only to authenticate or operate the individual account.
Data that may be retained
Because HortiHub operates in a B2B context, some records may remain stored when they are required for security, fraud prevention, contractual performance, billing, auditing, or compliance with legal and regulatory obligations.
- operational history for orders, billing, messages, and financial reconciliation that must remain linked to a commercial relationship or compliance duty;
- technical logs and audit trails used to investigate security, fraud, abuse, or operational disputes;
- financial attachments and receipts subject to the retention period configured for the plan; in the current default product configuration, the attachment blob may be purged after 180 days, and some plans may use a different period;
- company records linked to an organization may be preserved even when the individual user access is terminated.
If the deletion involves an account linked to a supplier, invited client, or internal team, HortiHub may remove the individual access without deleting the company operational history that must be preserved.
Submit request
Start the request now
Use the main account details. If you prefer, we also accept the request through the official email listed on this page.
Next steps
Keep the email address used in the request available. It may be used to confirm identity during the review.